Terms & Conditions

1. Scope of work

Shaping Words provides services focused on reviewing, restructuring, and rewriting existing client-facing information to improve clarity, readability, and accessibility. This may include adjustments to language, structure, layout suggestions, and visual hierarchy.

Shaping Words does not provide veterinary advice, diagnosis, treatment recommendations, or clinical decision-making. All clinical responsibility remains with the commissioning practice.

2. Use of content

All materials produced are intended to sit alongside clinical guidance provided by a veterinary professional.

The commissioning practice is responsible for:

  • reviewing the content for clinical accuracy

  • approving the final version before use

  • ensuring compliance with relevant professional, regulatory, and legal requirements

3. Ownership and licensing

Unless otherwise agreed in writing:

  • The commissioning practice is granted a non-exclusive, perpetual licence to use the final approved materials within their practice (including print, email, website, and client messaging).

  • Copyright of the underlying structure, wording, and design concepts remains with Shaping Words.

Shaping Words retains the right to refer to anonymised or redacted examples of work for portfolio or illustrative purposes, unless confidentiality has been explicitly agreed.

4. Revisions

The agreed fee includes:

  • one round of reasonable revisions based on feedback to the initial draft

Additional revisions or changes outside the agreed scope may be subject to an additional fee, which will be discussed in advance.

5. Fees and payment

Fees are agreed in advance and confirmed before work begins.

Unless otherwise stated:

  • Invoices are issued once the revised resource is delivered

  • Payment is due within 14 days of invoice date

Late payment may delay future work.

6. Timelines

Estimated timelines are provided in good faith and may vary depending on:

  • responsiveness to feedback

  • changes in scope

  • availability of source material

Shaping Words will communicate promptly if timelines need to change.

7. Liability

Shaping Words is not liable for:

  • clinical outcomes

  • interpretation or use of the materials by clients

  • decisions made based on the materials

The commissioning practice remains fully responsible for how information is used in practice.

8. Confidentiality

Any confidential information shared during a project will be treated with care and not disclosed to third parties without permission.

9. Acceptance

Commissioning work constitutes acceptance of these Terms & Conditions.